Office Based Digital Trade Advisor

Who Are We?

Exemplas Trade Services Limited (ETSL) delivers the trade support services for the Department for International Trade in the East of England. ETSL is a subsidiary of the Exemplas Group, one of the UK’s foremost business support organisations with over 175  employees across a number of locations. Recently relocated to in a new state of the art head office in Hatfield, you will not only be joining the company at an exciting time, but you’ll also be joining at a time when you can really influence the way in which the business aims to transform its culture and ensure it remains relevant to its customers and the markets in which it operates.

We are raising our game, and we’re looking for game changers as we continue to innovate and compete with the world’s best.

Department of International Trade

Hatfield or Cambridge

For more information on any of our vacancies or to apply, please click here to contact us.

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What is the role?

We are looking for a digital advisor confident in delivering targeted digital and e-commerce advice to all types of businesses.  The aim is to support these businesses to increase their revenue and turnover as well as growing the global digital footprint. This role can be based in either our Hatfield or Cambridge offices to suit the successful candidate. 

So what will you be doing?

  • Providing specialist assistance to businesses to help them exploit their international online and IT potential, improving in-house digital skills and awareness; supporting development into new overseas markets either through an owned website solution or other digital routes to market.
  • Supporting local or national e-commerce through presenting at or helping with digital awareness seminars and/or workshops.
  • Building relationships with key local partners such as the LEPs and Innovation networks.
  • Producing customer meeting follow-up notes within the required timescale and updating records of all client interactions on the internal CRM system.
  • Working closely with and developing relationships with private sector experts, consultants, private-industry thought leaders in cross-border ecommerce to help provide end-to-end services to DIT clients.

What do we offer?

We offer competitive salary between £30,000 and £35,000 per annum and a whole host of fantastic benefits including:

  • A generous 10.5% non-contributory pension scheme
  • Life assurance and ill-health income protection insurance
  • 26 days holiday plus Bank Holidays
  • Free onsite parking
  • A flexible and supportive working culture,
  • A range of flexible benefits including flexi-pension, holiday-buy scheme, childcare vouchers, eyecare vouchers and a cycle-to-work scheme, to name just a few.

Who are you?

You will have strong knowledge and experience of the following:

  • digital marketing
  • search engine optimisation
  • social media, social-commerce and social listening
  • e-commerce best practice
  • mobile marketing
  • website analytics and data analysis;


Additionally you should have proven recent experience of working in an e-commerce or digital capacity providing digital and ecommerce advice along with a proven track recording of working in successful project teams.


Experience of business development and advisory/consulting work is essential as well as good knowledge of international e-commerce trade and the Government’s Digital Export Strategy for the UK Retail industry.


Please note you must be eligible to work in the UK to apply for this role.

 “Please note this role is subject to Baseline Personnel Security Standard (BPSS) pre-employment screening comprising verification of identity, nationality and immigration status, confirmation of 3 years minimum employment history and/or other activity, and third-party verification of unspent convictions”.