This second report focuses on a number of key issues affecting SMEs, including:
- a snapshot of SME market confidence nationally, regionally and across sectors
- The specific needs and challenges facing SMEs
- their experience and preferences regarding business support with a particular focus on the uptake of digital technology
The report identifies key findings regarding business support and digital technology:
- 40% of businesses are currently operating a fully digital business
- 30% require additional support in orfer to operate a fully digital business
- 53% of businesses stated they would find a single online portal when accessing business support useful; those already operating a digital business would rate this service the most highly
This is positive news, however more can be done to provide the relevant support for SMEs to embrace digital technology.